Job Details

*****strong preference to candidates with restaurant experience****

• Please note that this position requires a flexible schedule - the team works all days of the week (including weekends) from 9am-9pm et.
• The new team member will work 40 hours a week and be expected to work from 1pm-9pm EST from Thursday to Monday.

You are above average in technological fluency Bonus Points for...

• Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS
• Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce

About the Team:

DoorDash is launching a new, confidential, product targeting restaurants across the United States. This team is on the ground floor of a product that can change the hospitality industry forever.

About the Role:

• The team is looking for a new team member to join our Customer Support team, helping restaurants live as they work with our new product.
• Our Customer Support team currently offers 365/12/7 coverage from 9am-9pm EST.
• You must be flexible to work mornings, nights, weekdays, and/or weekends.
• Shift times may be subject to change as we expand our team!
• We primarily manage our ticket queue via email and text message and provide phone or video support upon request or as needed.
• You'll be a strategic problem solver and become a subject matter expert in all things related to our new product!
• You will be the first line of defense for all merchant support tickets, ensuring that the team provides exceptional service experience when something goes wrong.
• To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a constant desire to never stop building your knowledge of our product.

You're excited about this opportunity because you will...

• Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform.
• Work directly on a small, high priority team, and learn by working directly with world-class leaders such as DoorDash's Co-Founder.
• Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points.
• Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success Develop a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve an issue.

We're excited about you because...

• You have a Bachelor's degree or equivalent amount of work experience.
• You have 2+ years of work experience in a related role in technology, hospitality, or customer support.
• You are a natural problem solver, willing to triage problems that may not have a pre-defined solution.
• You lead with empathy, and deeply care about the success of small business owners across the United States.
• You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
• You have experience in a fast-paced customer service role and are resilient in an ever-changing environment.
• You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone.
• You are a highly motivated individual that works well in a team environment.