Job Details

Your Opportunity as the Associate Manager, Corporate Quality Assurance Process

Lead and coordinate product complaint trend analysis and work with the corporate and plant teams to resolve complaints. Additionally, you will be the main contact responsible for creating, maintaining and providing customer-level documentation to our Sales teams.

Location: Orrville, Corporate Office

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

• Manage the customer complaint process, including coordinating investigations with manufacturing plants, preparing formal responses, and partnering with Sales and Customer Logistics teams to ensure timely and accurate communication back to the customer
• Support manufacturing plants with responses to consumer complaints and analyze consumer samples received from the Away From Home Team to provide written responses
• Analyze all complaint data and provide monthly reports to manufacturing locations. Watch trends in quality issues using the complaints reporting dashboards and communicate to manufacturers, as needed
• Serve as a SharePoint Library Administrator
• Oversee the non-GMO product recertification process, including coordinating with internal teams, verifying compliance documentation, and ensuring timely submission to maintain certification status
• Assist corporate teams by managing QA inquiries in customer documentation and questionnaires, ensuring timely and accurate responses while minimizing impact on plant resources
• Co-Manage quarterly calls with the QA managers to review quality improvements and consumer complaint evaluations
• Facilitate product cuttings for the department
• Participate on the Corporate QA Crisis Team to provide leadership and expertise during urgent quality events
• Provide support to the manufacturing plants
• Audit Prodika Systems

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• Bachelor's degree is required; a Food Science or related scientific degree is preferred
• Minimum 2-3 years of experience in food manufacturing environment with QA or Food Safety experience preferred
• Minimum 3-5 years progressive experience QA/Food Safety
• Preventive Controls Qualified Individual (human or animal food) or HACCP experience is preferred

Additional skills and experience that we think would make someone successful in this role:

• Solid working knowledge of quality assurance, food manufacturing, packaging, processing, and distribution
• Strong ability to work in cross-functional & team-oriented environment with multiple disciplines
• Detail and process oriented, with strong problem resolution abilities
• Proven capabilities in project management
• Self-starter; take charge, positive & proactive attitude
• Easily understand & follow directions
• Ability to lead several projects altogether and concurrently
• Strong computer skills (Excel, Word, PowerPoint, Power Aps, Specification management system like Prodika, SharePoint, EtQ, etc.)
• Ability to communicate clearly within the organization and externally
• Excellent written and verbal communication skills
• High emotional intelligence and ability to work with ever changing conditions

Learn more about working at Smucker:

• Our Total Rewards Benefits Program
• Our Continued Progress on Inclusion, Diversity and Equity

Our Thriving Together Philosophy Supporting All Impacted by Our Business