Job Details

Field Systems Engineer

Department: Corporate

Employment Type: Full Time

Location: Shield Technology Partners - Remote

Compensation: $35.00 - $45.00 / hour

Description

Shield is supporting the recruitment for this opportunity with one of our partner companies. The role will be employed directly by the partner organization, not Shield.
We're seeking a Remote Field Systems Engineer to lead technical operations, serve as the top escalation point for our L1/L2 engineers, and oversee enterprise systems and cloud platforms for our diverse client environments. This is a hands-on leadership role, combining deep technical expertise, strategic project management, and a passion for delivering top-tier client service.
Please note: While this position is primarily remote in nature, candidates must live within a commutable distance to Boston, MA. Travel to client sites in the Boston area will be required on an as-needed basis.

Key Responsibilities

Lead complex technical projects and manage enterprise systems

Oversee new client onboarding, ensuring smooth implementations

Provide expert escalation support for challenging system and end-user issues

Guide and mentor L1/L2 support teams to elevate service delivery

Manage cloud platforms, enterprise applications, VoIP systems, and remote access infrastructure

Architect and manage mobile device strategies (iOS, Android)

Support financial data applications like Bloomberg, FactSet, and Enfusion

Lead capacity planning, system monitoring, performance tuning, and incident response

Own project management for client onboarding, from discovery to post-implementation

Skills, Knowledge and Expertise

Bachelor's in Computer Science, IT, or related field or equivalent experience

7+ years of progressive IT support experience across all tiers

Strong expertise in Microsoft 365, Azure, G Suite, VoIP, and system administration

Advanced certifications (e.g., CompTIA CASP, MCSE, VMware, ITIL Expert)

Solid understanding of financial data applications and technical integrations

Experience with enterprise mobility and endpoint management
Networking know-how (VPNs, Firewalls, Cloud networking)

Leadership skills with the ability to coach, mentor, and uplift teams

Excellent troubleshooting, communication, and customer service abilities

Experience with Scripting, RMM, Backups, KVM, DUO, Intune and Patch Management a plus