Job Details

divh2Customer Service Representative/h2pRising is looking for our next Customer Service Representative to join our Partner Provider Support team. In this fully remote role, youll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review. Our work helps reduce excess costs, fraud, and wastemaking healthcare more affordable for the people who need it most. Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare. Sound interesting? Want to learn more? Take a few minutes to apply, and lets talk!/ppWhat exactly does a Partner Provider Support Representative do? In this job, you will:/pulliHandle inbound and outbound provider calls and emails/liliResolve bill-related questions and gather required information/liliDeliver clear, professional, and empathetic customer service/liliDocument interactions accurately in CRM systems/liliFollow established SOPs, call handling, and escalation procedures/li/ulpRequirements: Am I the right fit for this job?/pulli3+ years of customer service experience/liliCall center experience is required/liliHealthcare, medical billing, or group health experience preferred/liliStrong communication and professional phone presence/liliAbility to multitask across systems while on live calls/liliDetail-oriented with strong documentation skills/liliCalm, empathetic, and solutions-focused under pressure/liliTyping speed of 40+ WPM preferred/li/ulpSchedule:/pulliTraining Schedule: MondayFriday, 8:00 AM4:30 PM CST/liliPost-Training Schedule (after 90 days): MondayFriday, 9:30 AM6:00 PM CST/liliFull-time role; hours may vary slightly based on business needs/li/ulpRemote Work Requirements:/pulliReliable high-speed internet meeting company standards/liliQuiet, distraction-free home workspace/liliAbility to work independently and remain engaged during scheduled hours/liliThe ability to use a computer and its associated accessories in an upright position/li/ulpBenefits:/pulliHourly Rate: $18.00-$21.00/liliCompetitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more./liliFully remote role/liliSupportive, close-knit team/liliMeaningful work in healthcare administration/liliLeadership that invests in your success/liliRising was named a Top Workplace in the healthcare industry for 2023!/li/ulpIf you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!/p/div