Job Details
Remote Bilingual CSR- French or Spanish
2026-01-21 Cross Resource Group all cities,AK
Description:
The Bilingual Customer Service Representative supports customers by processing sales orders and resolving inquiries related to orders, invoices, deliveries, and complaints. This role serves as a key point of contact and represents the company through clear, professional written and verbal communication.
You will work closely with internal teams and external logistics partners to ensure accurate order processing and timely issue resolution.
Key Responsibilities
Order Processing and Account Maintenance
Why This Role
This is a well-structured, remote opportunity with strong hourly pay and a predictable schedule. You will support meaningful customer interactions while working with a collaborative, process-driven team.
Customer Service Representative- Bilingual skills in English and Spanish or French Canadian
Duration: 19 weeks
Location: 100% Remote
Hours: 37.5 hrs per week
Schedule: Monday-Friday, 8:30am-6:00pm ET
- 1 hr lunch
- 2 × 15-minute breaks
- Pay: $40-56/hr
The Bilingual Customer Service Representative supports customers by processing sales orders and resolving inquiries related to orders, invoices, deliveries, and complaints. This role serves as a key point of contact and represents the company through clear, professional written and verbal communication.
You will work closely with internal teams and external logistics partners to ensure accurate order processing and timely issue resolution.
Key Responsibilities
Order Processing and Account Maintenance
- Accurately enter customer orders into ERP and legacy systems
- Set up and maintain customer master data for new and existing accounts
- Process credit card orders
- Handle returns and issue return authorization numbers per policy
- Process customer credits, adjustments, and OS&D claims
- Reconcile orders at the end of each business day
- Follow up on shipping, delivery, and payment issues
- Answer inbound calls and respond to customer emails
- Provide product pricing, availability, and ordering guidance
- Maintain strong working knowledge of product categories
- Communicate company policies related to orders and returns
- Document customer interactions and follow-ups accurately
- Coordinate with internal logistics teams and 3rd-party warehouses
- Provide proof of delivery when requested
- Resolve complaints by identifying root cause and recommending solutions
- Escalate unresolved issues to Lead CSR or Customer Experience Manager
- Request customer feedback via surveys related to RMAs or complaints
- Provide credit applications to customers as requested
- Assist with training of new or temporary team members
- Recommend process improvements
- Support team objectives and collaborate across functions
- Proficiency in Microsoft Word and Excel
- Experience using ERP and or CRM systems
- General understanding of warehouse and transportation operations
- Strong problem-solving and decision-making skills
- Ability to analyze customer issues and recommend solutions
- Standard business hours fall between 8:30am-6:00pm ET
- Occasional overtime may be required
- Bilingual CSRs may be scheduled to work on select U.S. holidays
- High school diploma or equivalent
- 4+ yrs of customer service experience
- Bilingual in Spanish or French Canadian/French
- Retail
- Call center
- Hospitality
- Food service
- Similar customer-facing roles
Why This Role
This is a well-structured, remote opportunity with strong hourly pay and a predictable schedule. You will support meaningful customer interactions while working with a collaborative, process-driven team.