Job Details

About the Role

As a Payments Planning Manager, you are responsible for planning and reporting on large-scale programs and projects that support the strategic operational goals of the Payments organization. In this role, you work cross-functionally to enhance productivity andefficiency through clear communication, the execution of a robust roadmap governance framework, and a commitment to continuous planning and reporting-including goal setting, priority alignment, and performance tracking. By empowering the global community and supporting teams, you help transform operations and drive excellence in business-critical processes.
Duties

• Ability to review complex process and procedure documents with attention to detail to identify potential issues, inaccuracies, or areas of risk and develop tool based solutions.
• Assess and anticipate risks associated with projects, change management, and ensure creative and effective mitigations are available.
• Support the Payments Business Ops team to define, launch, and execute various strategic and operational projects.
• Extremely strong and proven ability implementing and executing a product team governance framework, including strategy, framework and tooling
• Troubleshoot complex issues, providing expert guidance and solutions
• Deliver world-class customer experiences with empathy, clear communication, and timely problem resolution
• Contribute to knowledge resources, helping others get the most from Airtable
• Stay up to date on new features, educating the team on best practices

• Strong and varied experience with Airtable and passionate about optimizing business workflows
• Skilled communicator-both written and verbal-adaptable to diverse audiences
• Analytical, resourceful, and creative in solving complex technical challenges
• Naturally curious and motivated to continually learn and exceed expectations
• Deep knowledge and experience using collaborative project management tools and processes (e.g. AirTable, JIRA, Google docs, scrum, agile)
• Proficient with tools like Salesforce, Confluence, G Suite; knowledge of relational databases, REST APIs, and formulas is a plus

• Work with Sales, Marketing, Finance, and other teams to improve sales efficiency and support strategic initiatives
• Participate in or help drive cross-functional projects with strong accountability and attention to detail Incentives & Compensation
• Collaborate with Sales Operations leads to design and execute end to end sales compensation and incentive strategies

• BS/BA degree in business or technical field or equivalent job experience
• Strong understanding of software product development processes and methodologies
• Ability and desire to work in a fast-paced environment
• Mission-driven, enthusiastic to learn and grow within our community and embody our Core Values; team-oriented with a positive, can-do attitude.

• Contract Duration: 6 months, with the possibility of extension
• Location: Remote (within the US)
• Work Schedule: Full-time, 40 hours per week, Monday-Friday
• Pay Rate Range: $85-$110 per hour, depending on experience
• Benefits: Medical, dental, vision and 401K