Job Details

Manager, Global Client Service Center

Let's be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data®platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

This role is part of Operations within the Global Client Service Center and is dedicated to enhancing how both our centralized global service team and decentralized client teams operate. The position has two primary objectives: 1) Modernize service operations by leveraging emerging technologies—such as AI—to drive process improvement and automation, and 2) Align and standardize existing service processes to ensure consistency and efficiency across teams. Success in this role requires strong project management and process design expertise, a service-oriented mindset focused on delivering exceptional experiences for clients and cross-functional partners, an analytical/structured approach to problem-solving, and curiosity about new technologies and how they can simplify and improve our work.

Job Responsibilities

• Co-lead work to accelerate Global Client Service Center AI/Automation efforts
• Design and deploy standardized processes and procedures
• Understand, use, and communicate new technology capabilities and train others
• Drive creative techniques, tools, and processes to improve all aspects of team performance
• Independently lead and own execution aspects of expanding GCSC client support base
• Establish and track critical metrics to measure progress against AI/automation and quality initiatives
• Develop and leverage strong, collaborative relationships with all Circana business units
• Develop and own process migration plans between systems and processes
• Identify areas of improvement and prioritize based on company and/or client impact
• Ensure compliance with standard operational procedures to maintain efficiency and effectiveness
• Develop and communicate status reports to update and measure performance internally
• Train and mentor team members outside of your direct reporting structure

Requirements

• 2-3 years of related experience
• Experience with Python, SQL, or other programming languages a plus
• Bachelor's degree; preferably in business or STEM related field
• Strong project management and process skills
• Experience leveraging AI to improve and/or automate deliverables or processes
• Demonstrated ability to learn and utilize various computer software, including MS Co-pilot and Excel
• Confident working with large datasets and translating analysis into relevant implications
• Able to engage in consultative manner with clients when helping solve/manage content deliverables
• Working knowledge of Unify Checkout application and Circana user-group architecture a plus
• Experience with retail and/or CPG is a plus

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): US, Remote

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $55,000.00 to $74,000.00

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

The anticipated application deadline for this position is approximately 2-2-26.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.