Job Details

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Patient Billing Supervisor oversees the teams involved with patient balances. This position manages the Pre-Collection team as well as the team taking incoming patient phone calls about their financial experience at UUG practices.

Primary Duties & Responsibilities:

Management/Supervision

• Assists Manager with direct oversight of the Pre-Collection and Patient Accounting team members and providers leadership support for the team's performance and development, including performance feedback.
  

• Assist with qualified team members onboarding, serving as a catalyst and mentor to motivate productivity, innovation, high employee morale, and commitment to the organization.
  

• Assures that all medical collection practices comply with corporate policies, procedures, and relevant regulations and standards, including Federal, State, and insurance regulations.
  

• Assist with the oversite of the Pre-Collection process, which involves calling patients to pre-collect the estimated patient responsibility for upcoming procedures and injections.
  

• Respond to inquiries/escalations pertaining to patient invoices and/or estimate concerns.
  

• Assist with the oversight of the posting of balances in the billing system for the sites to collect at time of service.
  

• Assists with monitoring call volumes for the Patient Accounting team and modifies employee schedules as necessary.
  

• Coordinates all collection agency efforts to accurately charge and collect for services provided to patients paying for their care.
  

• Addresses all patient complaints as necessary and responds to written complaints, reviewing all the facts to ensure any gaps in the process are corrected going forward.
  

• Takes incoming calls when the team is short-staffed or call volume is outside the expected service level.
  

• Works cross-functionally with all departments to build and drive organizational strategies.
  

• Performs oversight of other duties assigned to the Patient Accounting Team and/or Patient Pre-collections team.
  

Strategic Planning

• Reviews current processes and workflows and makes recommendations for needed changes for more efficient and productive results and ensures proper division of duties for internal control purposes.
  

• Works directly with Patient Billing Manager on all workflow processes involved between both teams.
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Bachelor's or Associate's Degree in Business, Accounting, Finance, or Healthcare Management. Equivalent experience may be substituted for education.
  

• Minimum of five (5) years collections experience.
  

• Minimum of two plus (2+) years of managerial or supervisory experience required.
  

• Experience in dealing with Collection Agencies.
  

Knowledge, Competencies & Skills:

• Proficiency in Medical Practice Management Software (IDX, Misys, Allscripts as examples), Excel (Advanced) and other Microsoft applications.
  

• Comprehensive understanding of health care and collection industry laws and regulations.
  

• Superior leadership, problem-solving, team building, and decision-making skills.
  

• Excellent written, verbal, and interpersonal communication skills.
  

• Proficient computer software and database skills.
  

• Strong math and analytical skills.
  

• Ability to multi-task and work in a fast-paced, high-volume environment.
  

Tech Requirements for the Job:

• High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
  

• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
  

• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
  

• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.
  

Direct Reports:

• Patient Collections Representatives and Patient Liaisons.
  

Travel:

• This position doesn't require any travel.
  

Physical Requirements for the Job:

• Regularly required to sit and stand for extended periods.
  

• Involves standing, sitting, walking, bending, stooping, and twisting.
  

• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
  

• Occasionally lifts and carries items weighing up to 25 lbs.
  

Job Type: Full-Time

Pay Range: $55,000 - $68,000 annually

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

This position has no close date. Applications will be accepted until an offer has been extended and accepted.

Equal Opportunity Employer: Our Practice is an equal opportunity employer. We do not
discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.