Job Details

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities.

Primary Responsibilities

• Support the maintenance, enhancement, and optimization of existing Loan Origination and Loan Management Systems
• Support system improvements, process enhancements, and software updates, ensuring compliance with regulatory changes
• Partner with internal teams and third-party vendors to maintain system accuracy and adherence to industry best practices
• Support integration of new products, expanded offerings, and critical system integrations
• Document comprehensive data and system requirements aligned with evolving business needs and strategic objectives
• Serve as a primary liaison across business units, conducting in-depth analyses and creating robust documentation
• Evaluate and communicate system requirements, maintain processes, and deliver monthly status reports
• Facilitate interviews, workshops, and data collection sessions to capture business needs
• Author and maintain functional specifications, BRDs, and process maps
• Perform daily analytics to maximize system effectiveness, troubleshoot issues, and identify improvement opportunities
• Conduct User Acceptance Testing (UAT) to validate solutions meet business requirements
• Conduct analyses to support data-driven decisions and strategic investments
• Stay current with trends, emerging technologies, and best practices in lending systems and business analysis

Required Qualifications

• 2+ years of progressive experience in business analysis, systems development, or related enterprise environment
• Expertise in requirements analysis, documentation, and process improvement initiatives
• Knowledge of AI trends and technologies relevant to financial services (predictive analytics, NLP, intelligent automation)
• In-depth understanding of the loan lifecycle
• Proven solid analytical, critical thinking, and problem-solving skills with exceptional attention to detail
• Proven outstanding communication skills; ability to translate technical concepts for non-technical audiences
• Proven ability to build solid relationships across all organizational levels
• Ability to travel 10%

Preferred Qualifications

• Masters degree (MBA or equivalent) in Business Administration, IT, or related field
• Professional certifications: CBAP, PBA, or ECBA
• Experience with Agile methodologies and Scrum framework
• Familiarity with lending platforms (e.g., LoanPro)
• Knowledge of project management tools (JIRA, Azure DevOps)

Benefits & Compensation

• Competitive salary range: $71,200 to $127,200 annually, based on full-time employment
• Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits subject to eligibility requirements)
• Flexibility to work remotely from anywhere within the U.S. with requirement to work in the office at least four days per week for Minneapolis or Washington, D.C. hires
• Opportunities for career development and advancement

Application Deadline: This posting will remain open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Candidates may apply early as the posting may close due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexual orientation, age, location, and incomedeserves the opportunity to live their healthiest life. We are committed to equity and inclusion.

UnitedHealth Group is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to any protected characteristic.

UnitedHealth Group is a drug?free workplace. Candidates are required to pass a drug test before beginning employment.