Job Details

The future is our choiceAbout Atos GroupAtos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.Google Workspace Support EngineerPreferred timezones: Eastern/Central Time USAYour Life As a GWS / GCP Support Technician:Work with a highly skilled global team to support 60+ clients across both Google Workspace and GCPAssist in support onboarding activities to ensure clients are poised to obtain desired support and have a quality first impression of Atos Support Assist in continuous process improvement efforts for the support processes, standards and tools.Work towards an annual certification process to retain certifications in Google Workspace and maintain our Managed Services standing with public cloud providers.Ensure knowledge bases are continually updated to capture trends, FAQs, tips, how-tos, in an effort to grow the team's troubleshooting acumen.Produce and maintain quality support-oriented metrics both for specific client domains and holistically for the Technical Support team.Key contributor in client Quarterly Business Review (QBR) meetings to articulate the Support delivery experience.Partner closely with peer teams in Sales, Account Management, Finance and Order Management to coordinate a holistic, positive client experience with Atos and our service delivery.Build strategic relationships with Google Support and influence the evolution of Google and Atos support offerings to align with client needs.Your Expertise:Minimum 5 years of experience operating or supporting a public cloud provider environment (Google Workspace & Google Cloud Platform is preferred), as an administrator or in a senior support or operational role.2+ years experience configuring, integrating or administering SaaS applications required (Google Workspace experience is preferred).2+ years experience managing distributed, global support teams required.Experience designing, building and delivering support metrics dashboards and reports for client reviews.Strong technical support, empathy, communication, active listening, problem solving, and interpersonal skills.Ability to manage client escalations.Experience designing and implementing operational support processes and driving process improvement through operational maturity frameworks (e.g., ITIL, etc).Continuous learning mindset with desire to grow self as products, clients and methodologies evolve.Experience in client-facing technology delivery or support roles preferred.Bachelor's Degree preferred.