Job Details

Overview

We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so, please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.

The Onsite Support Engineer is responsible for providing end user support, hands-on support, and working with business users and multiple stakeholders to ensure efficient support without impacting business. The role requires hands-on support experience.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic experience in supporting network devices and servers in a business environment.
• Ensure that work is carried out within agreed service levels.
• Explain and document technical issues clearly to technical teams and business stakeholders.
• Demonstrated experience with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune, etc.
• Proactive and passionate about EUC, with strong interpersonal skills and excellent time management.
• Strong capabilities in Windows 10 / Windows 11 support, migration, and deployment.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands-on end-to-end desktop/laptop lifecycle management.
• Experience and desire to work in a global delivery environment.
• Communication and analytical skills.
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
• Minimum 3 to 5 years of experience in technical support, preferably in an onsite environment.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
• Bilingual or multilingual skills (country-specific local language skills preferred).

Technical Experience

The Tech-bar/OSS support member should have strong technical knowledge and hands-on experience on the following technologies:

• Microsoft Client OS (Win 10, 11)
• Active Directory & its services, DHCP, DNS
• Print and File sharing services
• Hardware break-fix
• Patch management

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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