Job Details

Overview

Employer Industry: Digital Business Services

Why consider this job opportunity:

• Paid training provided to enhance your skills
• Competitive wages with full benefits, including medical, dental, vision, and 401k
• Paid time off to support work-life balance
• Opportunities for career advancement, with a track record of internal promotions
• Collaborative and engaging work environment that values employee contributions
• Chance to make a positive impact in the lives of customers through innovative solutions

Responsibilities

• Handle and respond to all inbound and outbound customer inquiries
• Provide exceptional customer service through active listening and empathy
• Work with confidential customer information and treat it sensitively
• Resolve issues on the first call by being proactive and understanding
• Assist customers with pricing plans and address sensitive healthcare inquiries

Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems

Preferred Qualifications

• Customer service and/or sales experience
• College degree preferred but not required

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.