Job Details

AIS Insurance Specialists Remote Policy Service Agent I

September 25, 2024

Overview

Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals interested in a customer service career. This position is remote, working from home.

State-specific pay scales for this role are as follows:

$38,567 to $67,367 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$35,061 to $61,243 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$31,555 to $55,118 (UT, ID, MT, NM, SD, SE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The base salary varies depending on experience, skills, and location.

Job Summary

Under moderate supervision, works in a fast-paced call center environment providing excellent customer service on inbound and outbound calls. Maintains existing Private Passenger Automobile, Homeowner, and Commercial policies.

Responsibilities

• Complete applications and processes to address customer concerns promptly. Utilize product knowledge and underwriting guidelines to collect information, evaluate risks, and advise customers on coverage or additional lines. Follow up on applications, policy changes, and provide verification as needed. Service and maintain accounts via phone, including quoting, cross-selling, and handling inquiries.
• Coordinate with Underwriters to resolve policy issues.
• Resolve billing inquiries and process payments.
• Use system knowledge to complete tasks independently and on time; handle assigned projects.

Qualifications

• Customer service skills and persuasive sales ability.
• Knowledge of state-specific underwriting guidelines and Mercurys protocols.
• Understanding of company policies and procedures.
• Proficiency in Microsoft Office and internal systems.
• Attention to detail, organizational skills, and strong communication.
• Technical skills and ability to work in a fast-paced environment, multitask, and prioritize.
• Ability to analyze customer needs and make sound decisions.

Education/Experience

• High School diploma or equivalent.
• Active Resident General Lines Property & Casualty (P&C) license required.
• Ability to obtain P&C license in other states if needed.
• At least 2 years of Property & Casualty insurance experience in a call center or customer service role.
• Bi-lingual (Spanish) preferred but not required.
• Experience with Mercury Insurance Group is a plus.

Work-from-home requirements:

• Dedicated workspace free from noise and distractions.
• Reliable high-speed internet connection.

Apply today for a career at AIS as a Policy Service Agent!

About the Company

Who We Are

AIS, founded in 1968, offers auto insurance in California and has expanded nationwide. We provide a variety of insurance products and focus on combining savings with quality coverage.

Auto Insurance Specialists has served California residents for over 55 years and expanded online services across all 50 states since 2006. We value diversity, inclusion, and professional growth, offering competitive salaries and benefits.

AIS is a wholly owned subsidiary of Mercury Casualty Company, an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected characteristics.

Perks and Benefits

• Competitive pay
• Remote work opportunities across the U.S. for most roles
• Paid time off and holidays
• Bonus programs
• Health, dental, vision, life, and pet insurance
• 401(k) with company match
• Career development and training
• Recognition programs and wellness resources